It would help us tremendously if you took the time to review the game in the store you download it from. Once in the game please go to settings and check the number is at least as high as 2.50 in the title of that window. Please remember the game is still being worked on, your feedback is essential to help us keep on improving the game. When giving us feedback please remember that the more detailed and specific the better. If your issue isn't listed below please send us a message to our facebook community page or discord
"I can't connect to Horse Academy with my old Facebook account"

Facebook are no longer supporting gameroom, to connect your old account to new Horse Academy please click the 'FACEBOOK USER?' button on the login page or follow this link.

"My game is blurry"

If your game is blurry please go to settings and increase your resolution.

"My game is crashing"

The first thing to try is lowering your settings, to do this go to settings and try experimenting with lowering the resolution, frame rate, draw distance and turn off post processing. If changing these settings does not fix your issue please contact us and tell us what device you're playing on and giving as many details as possible as what you're able to do immediatley before the crashes

"It isn't performing well on my device"

The first thing to try is lowering your settings, to do this go to settings and try experimenting with lowering the resolution, frame rate, draw distance and turn off post processing. If you are playing on PC or a laptop and the game isnt running smoothly you can also go to settings and check the low detail sky. If changing these settings does not fix your issue please contact us and tell us what device you're playing on

"My horses have been unplaced"

Sorry you will have to re place them.

"My inty doesn't look right"

If you're not 100% happy with how your inty looks after its been transfered over don't worry we will look into them all on an indivdual basis until you're happy with them.

"How do I move a building"

Tap and hold on a building

"My horse slows down on the island"

You need to keep encouraging your horse to keep up its speed

"The ground is pink"

Some devices have an issue with the terrain to fix this go to settings and check 'low quality terrain'

"How to buy ads"

You can buy ads by clicking on the green plus icon at the top in the box displaying your ads (bay leaf icon)

"I'm getting lost delivering the scroll"

Keep to the paths, and keep the star icon in the middle of the screen. The finishing point is by the entrance to the race tracks


Want to be an incredible bug hunter? When reporting a new bug, it is unbelievably helpful to us if you can recreate the issue more than a few times and can give us specific steps on how to recreate the bug ourselves.